Try and recover them quickly. If you cannot recover them then pay compensation for them. Continuing to pay for lost pallets which cannot be recovered will cost more than the compensation.
If you find that you are constantly getting pallets transferred on to your account that you have no knowledge of then you need to get to the bottom of the problem. The causes could be that pallet dockets are not accompanying the pallets, pallet dockets are being lost or the sender got it wrong.
If you give out pallet docket books then you should keep a register of who gets them. You should then ensure that you get them all back and check that all dockets are accounted for.
Pallet Transfer Authorities (PTA) are issued by receivers to enable you to transfer pallets on to their accounts. They are like blank cheques. Keep track of them or it is guaranteed you will lose pallets. Companies who issue PTAs include Woolworths, Big W, Metcash and Bidvest.
If you deliver to Coles Group distribution centres and your driver does not have a pallet docket then Coles will issue a Missing Docket (MD) form. You need to send the original back to Coles with a transfer docket to get the pallets off your account.